FAQ

  • Prices and booking

    • How old do I have to be to rent a holiday home?

      You must be at least 25 years of age to rent a holiday home. Please note that not all houses can be rented by youth groups and in some cases an increased deposit will be charged.

    • How do I rent a holiday home?

      It is actually incredibly simple. When you have found the right holiday home for you, just click on the "Book" button and then fill in a form with your name, address, telephone number and email address. Check that the information is correct and confirm your booking. That's all.

      A few minutes later we will send you an email confirming your booking. Your booking of the house in question will be finally completed once you receive an order confirmation.

    • To whom do I pay the rent?

      When your booking of the house in question has been confirmed, an email or a letter with information concerning payment will be sent. You make your payment to our partner.

    • Do the prices include taxes and dues?

      All prices include VAT and other charges. The prices are current prices. Tourist taxes are always charged separately.

    • When do I pay and how many instalments are there?

      The rent is to be paid in 1-2 instalments depending on the number of days elapsing from the date you book the holiday home to your date of arrival. The exact conditions and dates of payment can be seen in the rental conditions and will be shown in your rental agreement.

    • Do I have the right to cancel my purchase?

      There is no right to cancellation cf. the Danish Consumer Agreement Act, so the cancellation rules concerning the individual issues apply.

      Therefore, you should be aware that the usual 14 day right to cancellation does not apply when renting a holiday home. This means that the cancellation rules concerning the individual holiday homes apply. The exact rules and any fees for cancelling your summer cottage or your holiday home will be shown in the rental conditions which you have confirmed to have read in connection with your booking.

    • Price guarantee for all holiday homes

      You will never have to pay too much when you rent a holiday home from us as there is a price guarantee for all our holiday homes.

      The price guarantee means that if you find the same summer cottage at a lower price with another rental agency, we will match the lower price and pay you the difference. NOTE: It must be exactly the same cottage in the same period and the same number of people with the same ages as the people in question. Cancellation insurance and final cleaning are only covered by our price guarantee if they are incorporated as a compulsory part of the rental price.

      If you wish to make use of our price guarantee, you must apply to us within 24 hours from the time of booking (that is to say, the time at which your booking was completed). Your application must contain contact information, booking number and written documentation (e.g. a screenshot) for the lower price that you have found elsewhere.

  • Cancellation insurance, final cleaning and consumption

    • Does the rental price include cancellation insurance?

      In some cases cancellation insurance is included in the rental price, in other cases not. The presentation of each individual holiday home will always state quite clearly whether or not the cancellation insurance is included in the price. If this is not the case, it is possible as a rule to purchase cancellation insurance. If this option is not available, we recommend that you take out separate insurance.

    • Does the rental price include final cleaning?

      In some cases final cleaning is included in the rental price, in other cases not.
      The presentation of each individual holiday home will always state quite clearly whether or not the final cleaning is included in the price. If this is not the case, you can usually opt to purchase final cleaning.

    • Does the price include electricity, water and other consumption?

      Consumption dependent costs such as electricity and heating are not included in the rental price and will be charged separately. However, some houses do not have a visible meter installed. In this case either a fixed amount per person/day or a fixed obligatory surcharge per booking will be charged. The specification will be shown clearly in the house presentation and the rental agreement. In some cases water is included in the rental price; otherwise it will be charged separately.

  • Deposit

    • What does the money for the deposit I pay cover?

      The deposit amount to be paid is security for payment of electricity, water and other consumption dependent costs. The amount will also cover repairs of any minor damage if any such should occur.

    • My holiday is over - when do I get my deposit back?

      Any remaining amount will be refunded after the final settlement by bank transfer to the account stated by you upon arrival/payment. Please note that it can take up to 8 weeks before the deposit is refunded.

  • Pets

    • May I bring my pet with me to the holiday home?

      Yes, it is quite all right to bring one or more pets with you on holiday. Just state the number of pets you wish to bring with you, then you can choose freely among all the available holiday homes for your holiday dates.

    • Does it make any difference whether I bring a dog or a cat with me?

      No, it makes no difference.

    • Is it 100% certain that there have been no animals in a holiday home where animals are not permitted?

      No, unfortunately we cannot guarantee that there has never been a dog, a cat or other pets in a holiday home even though the presentation and rental conditions for the house in question state that pets are not permitted.

  • Errors, defects and pests

    • What is my position if I discover an obvious error or a typing error?

      We spend a great deal of effort to ensure that all the information on our summer cottages and holiday homes is up-to-date and correct. If there are obvious errors and typing errors, it will be assessed to what extent you knew or ought to have known that there was an error.

      This means that if you make a booking on the basis of information which is obviously not correct or has arisen due to an obvious typing error, we reserve the right to cancel the booking without any form of compensation or indemnity if it is assessed that you knew/should have known that there was an error.

    • I have booked but the information was incorrect - what do I do?

      It is our responsibility to ensure that all information is updated and correct. We do our utmost to ensure this. If it should appear that there are faults or defects in the holiday home and that these were not specified in the description, you should contact our local cooperation partner immediately AND contact us as soon as possible.

      However, we do make reservations regarding obvious errors and typing errors, see the above paragraph.

    • What do I do in case of damage which arises suddenly?

      We do not assume any responsibility for damage which arises suddenly such as faults in electrical installations. In case of power failure, we recommend that you first check whether a fuse just needs mending or whether the GFCI has been deactivated and needs to be reactivated.

      If this is not the case or if damage occurs which you are not able to repair yourself, you must contact our local cooperation partner. You will find the name and address of our partner in the rental agreement.

      If the damage cannot be repaired satisfactorily, please send a written complaint to us before or at the latest immediately after returning home. It is important that all faults and defects are reported to our cooperation partner during your stay and immediately after these have been discovered. If you do not comply with this requirement, the right to any compensation/reimbursement will no longer apply.

    • What do I do if I am bothered by pests?

      We do not assume any responsibility for pests such as wasps, flies, ants etc. in or around the summer cottage or holiday home.

      If you are bothered by pests, you must contact our local cooperation partner who will deal with the matter.

    • What if there is an outbreak of war, strike, natural disasters or the like?

      We do not assume any responsibility for situations which might arise as a result of outbreak or threat of war, strike, lockout, rationing, border closures, epidemics, pandemics, natural disasters, pollution disasters (including nuclear emissions), breakdown of communication networks as well as other types of events which can be characterised as force majeure.

  • Guidelines for complaints

    • How to lodge a complaint

      If you wish to file a complaint regarding a stay at a holiday resort and there is no possibility of resolving your complaint at the accommodation site, you must send a written complaint to us within 48 hours of returning home.

      You can also file a complaint on the Online Dispute Resolution website http://ec.europa.eu/odr.